If you require any assistance at all please do not hesitate to contact us by phone or email. The fastest way to reach us is by using our handy Contact Form. Our website is available 24 hours a day and provides up to date order history and tracking information. We are available by telephone Monday - Friday 8:00 AM to 5:00 PM CST. It is our policy to provide you with uncompromising customer service and we will get back to every inquiry as quickly as possible but please allow us up to 24 hours during peak busy periods to respond to you.
To get your items to you in a jiffy, your credit card is charged when you place an order. If an item you’ve ordered is out of stock, you’ll be issued a refund for that item (see backorders below) and shipping charges will be adjusted accordingly. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order (then feel free to celebrate your new find)!
BACKORDERS & DISCONTINUED PRODUCTS
Sometimes an item is so popular it gets quickly snatched up. Other times we’re lovingly putting on its finishing touches. Either way, you can still place your order and we promise to get it to you asap; if it’ll be on backorder longer than two weeks, we can issue a refund. We know when you love something, you shift into OMG-Can’t-Wait-to-Get-It mode. If items get snatched up too quick and the fabrics are discontinued, we will try to offer a similar design, offer an exchange or a refund to make up for any problems.
PRICE ADJUSTMENTS + CODES
We will on occasion run flash sales, who doesn't love a fun sale? Because our sales are only temporary, not a permanent price change, we are unable to honor any price adjustments. Coupon codes must be entered at the time of purchase, no adjustments will be made if a code is not entered at the time of purchase.
All web design, text, graphics, and the selection and arrangement thereof are property of Red's Attic and are not to be copied or reproduced without explicit permission. All Red's Attic designs and sewing patterns are Copyright 2009-2017 Red's Attic, Inc. All rights reserved. These designs are trademarked and are forbidden for reproduction, copying, reprinting, or any other type of reproduction use.
We love to hear from our customers so please contact us anytime with questions, comments, complaints, compliments, or suggestions. We really listen to our customers and their feedback at Red's Attic so we can provide you the best online shopping experience possible.
**By purchasing from this site you agree to our policies. If you have any questions regarding our return policy, feel free to email us.**